Overview of Privacy Policy & Cookies

We are strongly committed to safeguarding consumer privacy on our website. We operate under the following set of strict privacy principles:

The only information we obtain about our members, is information we need to process credit card charges of membership fees. That information is never revealed, resold, or made public for any reason.

Personally identifiable information provided by members (name, e-mail or home address, etc.) is never disclosed to anyone.

Cookies

We use cookies to give you the best possible service. If you continue we’ll assume you are happy for your web browser to receive cookies from our website.

Cookies are essential to the operation of several aspects of the website and service, including membership and security elements within. Cookies must be enabled in your browser in order for you to log into the members area.

Each time a member logs into our site, we store a temporary "cookie" in the browser files of the member computer. This cookie is used during your online session to allow you free access to the member's area, without repeatedly requiring you to re-enter your user name and password.

External Links

In order to provide visitors with greater value, some of our pages may provide links to various third party websites.

In no case, is member information or 'cookies' provided to the third party sites. However, keep in mind that many sites do attempt to capture visitor information when you browse those sites.

Once you leave our site, we are not able to alert you should another site attempt to gather information from your browser.

Chat Rooms

We provide our members with one or more multi-tiered message board that makes sharing information with other members easy.

To protect your privacy when posting or replying to messages in the message board, your personal information and email is not revealed.

However, remember that any information that you disclose in the message board areas can be read by all other members, so exercise caution when deciding to disclose your personal information.

Security

Our website has security measures in place to protect the loss, misuse and alteration of the information under our control. We employ strict security measures to safeguard online transactions; personal information is stored in a secured database and always sent via an encrypted Internet channel.

Choice

Our site gives users the opportunity to opt-in to receive communications from us. You can be assured that we never reveal, sell, or make available your email address to anyone for any purpose.

This site also gives users the following options for removing their information from our database in order to stop receiving communications or our service.

Other

If you have questions regarding our privacy policy, feel free to let us know, using our Contact Page.

Thank you

Trading Den Ltd.

Detailed Information

Trading Den Ltd is committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Trading Den Ltd, The Old Bat & Ball, St. Johns Hill, Sevenoaks, TN13 3PF, United Kingdom.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on this website. This includes information provided at the time of registering to use our website, subscribing to our services, purchasing products from us or requesting further information.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our website and of the fulfilment of your orders.
  • Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type. This helps us to improve our website and to deliver a better and more personalised service. Cookies enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences and so allow us to customise our website according to your individual needs and entitlements.
  • To recognise you when you return to our website.
  • To identify your country of origin in order to comply with V.A.T. regulations.
  • To detect fraudulent use of personal log in credentials.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website, including the delivery of products and services you have purchased. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and remind you that doing so would be in breach of the contract between us.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our website is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by e-mail, post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Trading Den Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Trading Den Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.